Canadians will be able to register on a "do not call" list to screen out pesky telemarketers starting Sept. 30, the CRTC is expected to announce later today. The real question is will the list be enforced! We'll see ... .
Story:
http://ca.news.yahoo.com/s/capress/080730/national/do_not_call
1 comment:
I'm as hopeful as you are on this. However, there are some problems...
Most big companies have already changed their process for telemarketing. They collect names/email (everyone does this nowadays), and phone numbers. There is small print saying, "if you would like us to call you with special offers...", etc.
They also have some wonderful tactics to avert the "telemarketer" label (from personal experience):
- SaskTel telemarketers use the "Calling to confirm/update your account information" (nice trick, eh?). Shaw Cable ISRs also use similar technique: "Just calling to update your account and/or review your services". Subtle, isn't it? Once they have their "in", they are all sales pitch all the time. They are taught to keep the customer "on topic", to "ask for the sale" throughout the calls, and finally, to ensure that they review all the services - to upgrade anything they can see.
What helps these agents, are truly good deals from these companies. Yes, you WILL save money for the first few weeks/month, etc., or maybe have your install fee waived. Eventually you will be billed at the normal rate.
It remains to be seen what the legal ramifications are for the call center industry. If customers do not wish to be called, it's the same as if they wish not to answer the door for salespersons... BUT, is it illegal/fine-able if a salesperson rings your doorbell - or just an annoyance? I personally think that the sellers/company hurt themselves when they don't police their sales behavior, and there doesn't need to be strict enforcement. The exception is definitely the scams.
Fraudulent telemarketers are clearly not wanted/needed...
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