Rogers wireless continued

So I waited on the phone one hour and fifty three minutes before getting hung up on -- another transfer from person X to person Y.
Finally, after calling back, I got a nice person who seemed to know what she was doing. She promised to fix the problem with my voice mail -- within 24 hours.

Well, it's longer and when I called again -- and waited and waited and bounced from person to person was finally told "oh yes, well we can't say how long it will take -- it took three days for them to fix my phone" ... .

Oh yes, of course my emails to service ("contact us by email and we'll respond right away") go unanswered -- just like the letters to Rogers offices -- maybe the vast empire has no employees? Perhaps it's like some sci-fi story where a machine keeps working long after humanity dies out?

I can't really say why I stick with Rogers -- perhaps I feel it will shorten my time in purgatory (or get me a free pass out of hell).

Seriously, do readers have any suggestions? Would switching to Bell help?
James Morton
1100-5255 Yonge Street
Toronto, Ontario
M2N 6P4

416 225 2777