Faithful readers may recall I have a problem with one of my two cell phone numbers -- a fairly simple problem -- one number isn't forwarded as it's supposed to.
So last Monday -- after realising the problem -- I phoned Rogers.
Lengthy delays later (after a 1hr56m wait then being cut off) I spoke to a nice person who said the problem would be fixed directly.
I also sent emails to service which were supposedly to be replied to in under 24 hours.
Wednesday, when nothing was fixed, I called again and emailed and was told (after bouncing around a few people) it might take a few days (note it had been two days then).
Thursday late I get a call from the Office of the President saying they saw my blog posts (did you know Rogers was surfing the web reading posts? I was surprised my blog post got a faster response than my actual complaints). They said they were looking into things.
Friday I got a reply to my Monday email -- it asked for my birth date (they said it was necessary for them -- curious it isn't a part of the standard form).
Today's Saturday. Phone still isn't forwarded.
James Morton
1100-5255 Yonge Street
Toronto, Ontario
M2N 6P4
416 225 2777
4 comments:
Maybe they were reading your emails too....well...apparently Bell is faster service but outsourced to India..Call and ask for service from Bell and you get a representative in India.
Does Rogers really read private emails? Wow.
Does Rogers really read private emails? Wow.
Ya think maybe some executive-types in Rogers just may be Liberals, and maybe they even read Liblogs? There is very little chance Rogers would read e-mails just because of the manpower needed. Even key-word searching software would require a large commitment of manpower. Unless Anon there believes they're targeting Morton . . .
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