Sunday, February 20, 2011

Why do businesses not bother replying to questions?

Some weeks ago I wrote to The Bay.

No reply.

I wrote again.

Same reply.

What's surprising is that this is a common approach -- even if the reply was along the lines of "thank you for your inquiry -- the answer is no" I would have respected the company.

As it is The Bay lost a customer of over 40 years... .

2 comments:

Anonymous said...

"maybe for the same reasons you don't"

Ha. So true. Nice work Morton.

James C Morton said...

non -- ouch!